conditions of sale
These general conditions of sale govern the purchase of products made online through the website info@giofoods.eu. The products purchased on info@giofoods.eusare sold directly by Giò Foods Italia srl (Giò Foods), hereinafter referred to as the "Seller". Giò Foods Italia srl (Giò Foods) is a company registered in the Register of Companies of Rome, C.F. and VAT number 15626891004, registered office via di Vigna Stelluti, 14 - 00189 - Rome (RM), Share Capital Euro 10.0000,00 int. vers.
For any further information go to the Customer Service area. You can also contact the Seller by e-mail at info@giofoods.eu
Our commercial policy
1 The Seller offers for sale, on info@giofoods.eui products and carries out its e-commerce activity exclusively towards its end users, consumers, professionals and legal entities.
1.2 These General Conditions of Sale exclusively regulate the offer, sending and acceptance of orders between users of info@giofoods.eu and the Seller.
How to conclude the contract with the Seller
2.1 To conclude the purchase contract for one or more products on info@giofoods.eu, you will need to fill in the order form in electronic format and send it to the Seller, electronically, following the relative instructions.
2.2 The order form contains a summary of the information on the essential characteristics of each product ordered and the relative price (including all applicable taxes or duties), the payment methods that you can use to purchase each product and the delivery methods of the products purchased, of the shipping and delivery costs, of the conditions for exercising the right of withdrawal and of the methods and times for returning the purchased goods.
2.3 The contract is concluded upon receipt by the Seller, electronically, of the order form, after verifying the correctness of the data relating to the order itself.
2.4 Before proceeding with the purchase of the products, you will be asked to carefully read the General Conditions of Sale.
2.5 The order form will be filed in our database for the period of time necessary to process the orders and in any case in accordance with the law. You will be able to view your order form by logging in with your codes in the reserved area.
2.6 The Seller may not process your purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not carried out your purchase order, specifying the reasons. If the products presented on info@giofoods.eunon are no longer available or on sale at the time of your last access to the site or when the order form is sent, it will be the Seller's responsibility to notify you within thirty (30) days from the day following that on which you have sent your order to the Seller, any unavailability of the products ordered. In case of forwarding of the order form and payment of the price, the Seller will refund the amount already paid by you.
2.7 With the electronic transmission of the order form, you unconditionally accept and undertake to observe, in relations with the Seller, the aforementioned General Conditions of Sale. If you do not agree with some of the terms set out in the General Conditions of Sale, please do not submit the order form for the purchase of products on info@giofoods.eu
2.8 By submitting the order form, you confirm that you are aware of and accept the General Conditions of Sale and the additional information contained in info@giofoods.eu, also referred to via links, including the General Conditions of Use, the Privacy Policy and the Information on the Right of Withdrawal.
2.9 Once the contract is concluded, the Seller will send you, by e-mail, a receipt of the purchase order, containing a summary of the information already contained in the order form.
Guarantees and indication of product prices
1 The essential characteristics of the products are presented on info@giofoods.eu within each product sheet. However, the images and colors of the products offered for sale on info@giofoods.eu may not correspond to the real ones due to the Internet browser and monitor used.
3.2 The Seller does not sell used, irregular or inferior quality products to the corresponding standards offered on the market.
3.3 The Seller, in case of exercising your right of withdrawal, has the right not to accept the return of products that have been altered in their essential and qualitative characteristics or that have been damaged.
3.4 Product prices may vary. Make sure of the final sale price prima to forward the related order form.
3.5 Purchase requests from countries not listed on the country selection page will not be accepted by the Seller.
Payments
1 The prices shown are inclusive of VAT, packaging and packaging.
4.2 To pay the price of the products and the relative shipping costs, you can follow one of the methods indicated in the order form.
4.3 In case of payment by credit card, the financial information (for example, the credit / debit card number or its expiry date) will be forwarded, via encrypted protocol, to Banca Sella or to other banks, which provide the related remote electronic payment services, without third parties having access to them in any way.
Furthermore, this information will never be used by the Seller except to complete the purchase operations and in the event of refunds being issued, following the exercise of your right of withdrawal and relative return of the products, or if it is necessary to prevent or report to the police forces the fraud commission on info@giofoods.eu. The price for the purchase of the products and the shipping costs will be charged to your current account at the time of shipment of the purchased products.
Shipping and delivery of products
1 To find out about the specific shipping and delivery methods of the products, access our Customer Service.
Customer service
1 You can request any information from the Seller through the Customer Service.
Right of withdrawal
1 You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) working days, from the day of receipt of the products purchased on info@giofoods.eu, giving notice to the Seller.
7.2 To withdraw from the contract you will need to specify the products purchased, the relative order number, your identification data and bank details (holder and C / C number, ABI, CAB, CIN) for the refund of the amount paid for the 'purchase of products. You must return the products to the Seller who must receive them within fourteen (14) working days from when you received the products.
7.3 The shipping costs for the original delivery of the purchased products will not be refunded. The return shipment, on the other hand, is free, if you decide to use our courier. If, on the other hand, you decide to use a different courier, the return shipping costs will be at your expense.
7.4 The right of withdrawal is however subject, in addition to the conditions specified in the previous points, also to the following conditions: The waybill must be correctly filled in. The right of withdrawal applies only to goods intact at the time of return; The products must not have been used, modified or damaged; The products must be returned in a single shipment to the Seller; The products must be returned in their original packaging; The Seller must receive the returned products within fourteen (14) working days from the date of delivery of the order. 7.5 In the event that the withdrawal is exercised in accordance with the above conditions, the Seller will refund the customer the entire sum collected for the purchase of the products, within 14 days from the date on which the Seller became aware of the exercise of your right of withdrawal.
7.6 If the methods and terms for exercising the right of withdrawal are not respected, you will not be entitled to a refund of the sums already paid to the Seller; however, you will be able to get back, at your expense, the products in the state in which they were returned to the Seller. Otherwise, the Seller may keep the products, in addition to the sums already paid for their purchase.
Refund times and methods
1 After the return of the products, the Seller will make the necessary checks relating to their compliance with the conditions and terms indicated in paragraph 7. In the event that the checks are concluded positively, the Seller will send you, via e-mail, the relative confirmation of the acceptance of returned products.
Privacy
1 You will be able to obtain information on how we process your personal data by accessing the Privacy policy section.
9.2 We also invite you to read our General Conditions of Use which contain important information on how we process the personal data of our users and the IT and security systems adopted.
Applicable law and dispute resolution
1 The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, and subsequent amendments and additions, on the consumer code, with specific reference to the legislation on distance contracts and the legislative decree of 9 April
2003 n. 70 on certain aspects concerning electronic commerce.
10.2 In the event of disputes between the Seller and each user, arising from the General Conditions of Sale, the full adhesion and acceptance of the RisolviOnline conciliation service is guaranteed as of now. RisolviOnline is an independent and institutional service, provided by the Chamber of Arbitration of the Chamber of Commerce of Rome, which allows you to reach a satisfactory agreement, with the help of a neutral and competent conciliator, in a friendly and safe way, on the Internet. For more information on the regulation or to send a conciliation request, visit the website www.risolvionline.com.
Modification and updating
1 The General Conditions of Sale are amended from time to time also in consideration of any changes to the legislative regulations. The new General Conditions of Sale will be effective from the date of publication on info@giofoods.eu