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The return procedure for purchased products is simple and convenient. If for some reason you are not satisfied with your purchase you can exercise your right of withdrawal, without any penalty, within fourteen (14) working days from the day you received the products purchased on giofoods.eu

The products can be returned by sending the package via the indicated courier (GLS) or by another courier after having filled in the appropriate return declaration, according to the terms indicated below. How to exercise the right of withdrawal You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) working days, from the day of receipt of the products purchased on giofoods.eu, by giving notice to Seller. To exercise the withdrawal you must inform the Seller of your decision to withdraw. To this end, you can: (i) use the Return Form, or (ii) submit any other explicit declaration of the decision to withdraw (the declaration must contain at least the following information: the order number, the product / s purchased, your personal details and your address, as well as your bank details - holder and C / C, ABI, CAB, CIN number - for the refund of the amount paid).

You will have to return the products to the Seller by delivering them to the courier for shipment within a maximum of fourteen (14) working days starting from the day on which you exercised the right of withdrawal, communicating your decision to the Seller.

The only expenses at your expense are those for returning the purchased products.

If you decide to use the courier indicated by the Seller in the Return Form, however, you will not have to personally pay the costs, at your expense, for returning the purchased products. The payment of the costs of returning the purchased products will be made, on your behalf, directly by the Seller, who will therefore release you from any payment obligation towards the forwarder.

The Seller, for the payment of the return, will in fact withhold from the refund a lump sum equal to the cost previously incurred for the shipment and delivery of the purchased products to your address. From the moment the purchased products are returned to the shipper indicated by the Seller in the Return Form, the Seller exonerates you from any liability in case of loss or damage to the products during transport.

If you decide to use a different courier than the one indicated by the Seller in the Return Form, you will instead have to pay the costs, at your own expense, for returning the purchased products. In this case, the cost previously incurred for the delivery of the purchased products to your home will also be reimbursed, however, any liability will remain at your expense in case of loss or damage to the products during transport. The Right of Withdrawal is understood to be exercised correctly if the following conditions are also fully respected: the Return Form or any other explicit declaration of the decision to withdraw are correctly filled in and sent to the Seller within fourteen (14) working days of receipt of the products; the products must not have been used or damaged.

You will be responsible for any decreases in value of the product resulting from handling the product itself other than that necessary to establish the nature, characteristics and functioning of the product; the products must be returned in their original packaging with a special identification tag; returned products must be delivered to the shipper within fourteen (14) working days from the date you received the products. If the Right of Withdrawal is exercised following the methods and terms indicated in this paragraph, the Seller will reimburse any sums already collected for the purchase of the products according to the methods and terms provided.

The sums will be refunded to you as soon as possible and, in any case, within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal, we will activate the refund procedures, once verified the correct execution of the terms and conditions indicated above. If the methods and terms for exercising your right of withdrawal are not respected, as specified in this paragraph, you will not be entitled to a refund of the sums already paid to the Seller; however, you will be able to get back, at your expense, the products in the state in which they were returned to the Seller. Otherwise, the Seller may keep the products, in addition to the sums already paid for their purchase. Refund times and methods After the rest uction of the products, the Seller shall make the necessary checks relating to their compliance with the conditions and terms indicated in the previous paragraph. In the event that the checks are concluded positively, the Seller will send you, via e-mail, the relative confirmation of acceptance of the products thus returned. Whatever the payment method you use, the refund is activated by the Seller, as quickly as possible and in any case within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal after checking the correct execution of your right of withdrawal and acceptance of returned products. The actual time for crediting or returning the sums paid for the purchase of the products depends on the payment methods used: orders paid by credit / debit card: the repayment time depends on the credit / debit card management body , but usually takes place within two bank statements. We remind you that the value date of the re-credit is the same as the debit, consequently you will not suffer any loss in terms of bank interest cash on delivery: the refund takes place on the current account indicated by you, so the repayment time depends on the correctness of the data specified; normally the re-credit takes place within fourteen (14) days. The Seller indicates the shipper for returning the products on (depending on the courier who delivered the order). Through the indicated courier, you can return the products to the Seller, without paying the necessary expenses in person. According to the methods and terms provided for exercising the right of withdrawal, this method allows the Seller to pay directly, on your behalf, the costs of returning the purchased products, freeing you from any payment obligation to the shipper. This method also allows you to check, at any time, where each package is, freeing you from any liability in case of loss or damage to the products during transport. Contact the courier to arrange the collection. In case you decide to use, for the return of the products, a shipper other than the one indicated by the Seller, you will instead have to make the payment of the necessary expenses in person and you will bear any responsibility in case of loss or damage to the products during the transport, according to the methods and terms established for exercising the right of withdrawal.