Privacy policy

PRIVACY POLICY Welcome to our website "giofoods.eu". For Gio Foods your privacy and the security of your personal data are very important, for this reason personal data are collected and processed, mainly electronically and with specific measures to keep them safe. Below you will find the methods and information on data processing by Giò Foods of your personal data relating to navigation, purchases and services offered on giofoods.eu. We invite you to read our Privacy Policy below and for more information also our Cookie Policy and the General Conditions of Use of the giofoods.eu site which describe the conditions relating to our services and the policies on cookies. This information is provided pursuant to EU Regulation 2016/679 on the protection of personal data and the subsequent national adjustment legislation (hereinafter "GDPR").

WHO IS THE OWNER? The data controllers are:

Giò Foods Italia srl ​​(Giò Foods) with registered office in Italy - Via di Vigna Stelluti, 14 00189 Rome which manages the gi0foods.eu site and acts as an independent data controller for all activities related to the sale, orders and their fulfillment, the management of payments and collections, the management of any returns and customer care and after-sales services. Giò Foods Italia srl ​​(Giò Foods) with registered office in Italy - Via di Vigna Stelluti, 14 00189 Rome, acts as an independent data controller for the purposes of marketing and sharing your data. The information on how your personal data is processed by Giò Foods is described below. For any clarification, question or need regarding your privacy and the processing of your personal data, you can contact us at any time by sending an e-mail to our Customer Service or by contacting the Vera Salus Bio office. For any further request you can send an e-mail to info@giofoods.eu

WHAT PERSONAL DATA DO WE COLLECT AND WHY? The personal data that Giò Foods processes are those provided during the purchase and conclusion of an order and those we collect when you browse and use the services of giofoods.eu.We collect personal data such as name and surname, shipping and billing addresses, data relating to payment and navigation data. Giò Foods processes, with your consent, the data you provide to receive newsletters and promotional information from Giò Foods or other companies of the Giò Foods Group and data relating to your purchases such as name, surname and e-mail address.

Your personal data is collected and will be processed exclusively for purposes strictly related to the use of the website, its services and the online purchase of products. In particular, your personal data may be processed for the following purposes:

conclude the purchase contract for goods offered on gi0foods.eu;
as part of the registration processes using the relevant registration form to provide you with the services of access to the restricted areas of giofoods.eu;
subscription to newsletter services;
manage requests sent to our Customer Service and provide assistance and customer care services
The processing of data for the aforementioned purposes is legitimate, as it is necessary to execute the contract concluded with you relating to the sale of the products and services purchased or requested and the refusal to provide the personal data being processed makes it impossible to perform the requested services. in relation to the purchase of goods or services.

WHO WILL PROCESS YOUR PERSONAL DATA AND FOR HOW LONG ARE THE DATA KEPT? Your personal data are kept for a limited period of time, based on the purposes for which they were collected, at the end of which they will be deleted or otherwise rendered anonymous in an irreversible form. The data collected during the purchase of goods on gi0foods.eu are kept until the conclusion of all the activities to fulfill the administrative and accounting formalities, then they are archived in accordance with local tax legislation which is equal to 10 years, while the data used to send you the newsletters will be kept until you request to stop sending them

PURPOSE OF THE TREATMENT AND LEGAL BASIS The data are processed for the following purposes: a) for contractual needs. When we process your data for the conclusion of the purchase contract, we take care to use only the minimum information necessary for the execution of the same. This basis legitimizes the processing of personal data that occurs in the following activities:

conclusion and execution of a purchase contract for the products offered on gi0foods.eu;
order management and related activities (customer assistance, order status communications, responses to requests for information, payment management, etc.);
registration and to the Site and use of the services reserved for registered users;
provision of the services offered on gi0foods.eu,
management of your requests by our Customer Service. The provision of your personal data for these activities is a contractual obligation. You are free to communicate your data to us or not, but in the absence of the requested data it will not be possible for us to conclude or execute the contract and your requests. This means that you will not be able to purchase the products and you will not be able to use Giò Foods services and we will not be able to manage your requests.
b) on the basis of your express consent. We will carry out the following treatments only if you have given us your express consent:

carrying out marketing activities and opinion polls and market research;
sending newsletters relating to Giò Foods products or services, sending commercial or advertising communications on events, Giò Foods promotional and commercial initiatives, market research and surveys for the detection of satisfaction, as well as to carry out statistical analyzes with data anonymous, organized in aggregate form. You can object to this treatment at any time via the specific link in each e-mail or by changing your preferences in the "Account" section of the site. Providing your consent for such activities is optional. You are free to provide your consent or not, but without it it will not be possible for Giò Foods to carry out marketing activities, opinion polls and market research, and to analyze your habits.
c) for our legitimate interest

for the analysis and improvement of our services;
for carrying out statistical and / or research and development activities, including by analyzing data from the use of services and products or consumer behavior;
in order to defend their rights during the course of judicial, administrative or extrajudicial proceedings, and in the context of disputes arising in relation to the services offered;
d) to comply with a legal obligation In the event of the conclusion of a contract for the purchase of goods on gi0foods.eu, the user's data will be processed to fulfill the legal obligations to which Giò Foods is subject. You are free to decide whether to conclude a contract and whether or not to communicate your data to us, but if you do so, your data will be necessary and will be processed to fulfill the aforementioned legal obligations to which Giò Foods is bound.

COMMUNICATION AND DIFFUSION OF DATA TO THIRD PARTIES Your personal data will be processed by our internal staff duly trained and authorized to process. Your personal data may also be transmitted to third parties that we use to provide our services on gi0foods.eu; these subjects have been adequately selected and offer a suitable guarantee of compliance with the rules on the processing of personal data. These subjects have been designated as data processors and carry out their activities according to the instructions given. The third parties in question belong to the following categories: site manager, banking operators, internet providers, companies specialized in IT and telematic services, couriers, agencies that carry out marketing activities, companies specialized in market research and data processing. Your data may be transmitted to the police forces and to the judicial and administrative authorities, in accordance with the law, for the detection and prosecution of crimes, the prevention and protection from threats to public security, to allow us to exercise or defend a right in court, as well as for other reasons related to the protection of the rights and freedoms of others.

TRANSFER OF DATA TO EXTRA-EU COUNTRIES If personal data are transferred to countries outside the European Union, the transfers will take place in compliance with the provisions established by the GDPR in order to ensure an adequate level of protection. In particular, the transfers will take place through the conclusion of Standard Contractual Clauses approved by the European Commission, a copy of which can be obtained by means of a specific request to be sent to the contact details contained in this information.

DATA RETENTION PERIOD We keep your personal data for a limited and strictly necessary period of time, which varies according to the type of activity that involves the processing of your personal data. After this period, your data will be permanently deleted or in any case made irreversibly anonymous.

Your personal data is stored in compliance with the terms and criteria specified below:

data collected to conclude and execute contracts for the purchase of goods on gi0foods.eu: up to the conclusion of the administrative and accounting formalities. The billing data will be kept for ten years from the date of frepayment;

registered user data: the data will be kept until you request the cancellation of your account in the "Account" section;

payment data: up to the certification of the payment and the conclusion of the related administrative and accounting formalities resulting from the expiry of the right of withdrawal and the terms applied for contesting the payment;

data collected for the use of services offered on gi0foods.eu: these data are kept until the service is terminated or the user requests to unsubscribe from the service;

data related to user requests to our Customer Service: the data useful to assist you will be kept until your request is resolved;

spontaneous candidacy: for a maximum of 24 months;

You can at any time request the deletion of data for marketing purposes and oppose their processing.

YOUR RIGHTS Under the GDPR, at any time you can obtain confirmation of the existence or not of your personal data in our possession, even if not yet registered, and their communication in an intelligible form. You can also: withdraw your consent to the processing, know the origin of your personal data in our possession and how they are used, request their updating, rectification or integration as well as, in the cases provided for by the provisions in force, the cancellation, of the treatment or oppose their treatment. If you wish, you can request to receive the personal data in our possession in a structured, commonly used and readable format and, where technically possible, we can transfer your data directly to a third party indicated by you. If you believe that the processing of your personal data has been carried out illegitimately, you can lodge a complaint with one of the competent supervisory authorities for compliance with the rules on personal data protection. In Italy, the complaint can be presented to the Guarantor for the Protection of Personal Data (http://www.garanteprivacy.it/). This information may undergo changes and additions over time, we therefore invite you to periodically check its contents. Where possible, we will try to inform you promptly of the changes made. To exercise your rights, you can send a communication to the owner's address or by writing to info@giofoods.eu

COMPLAINTS You can send a complaint if you believe that your personal data has been treated illegitimately, to one of the supervisory authorities responsible for compliance with the rules on the protection of personal data. In Italy, the complaint can be presented to the Guarantor for the Protection of Personal Data. More information on the methods of presentation are available on the website of the Guarantor, at the address http://www.garanteprivacy.it/.

CHANGES TO THIS NOTICE We can periodically modify, supplement or update this Notice, also in consideration of any changes and evolutions to our services and applicable legislation or provisions of the Guarantor for the Protection of Personal Data. We therefore invite you to periodically check the contents: where possible, we will try to promptly inform you about the changes made and their consequences. The updated version of the privacy policy will still be published on this page and you will find the indication of the update date at the bottom of this Notice.

LEGISLATIVE REFERENCES AND USEFUL LINKS The processing of your personal data is carried out by the Data Controllers in full compliance with the regulations on the subject provided for by Regulation (EU) 2016/679 General Data Protection Regulation, the rules on the processing of Italian personal data and provisions of the Italian supervisory authority (http://www.garanteprivacy.it/) and, where applicable, of the competent foreign supervisory authorities.